Service Delivery Manager

1 maand geleden


IJmuiden, Noord-Holland, Nederland Tata Steel Voltijd € 8.205
Service Manager Job Description

As a Service Manager at Tata Steel, you will play a crucial role in overseeing the operational running of our Mainframe and MES landscape. This is a challenging position where you will witness the transformation of Legacy platforms and manage a complex MES system for Ijmuiden, including supply chain planning and scheduling applications.

Key Responsibilities:
  • Manage and improve the service provisioning and quality within multiple vendor contracts to ensure customer satisfaction and estate security.
  • Work with your colleague Service Managers to further improve and professionalize our IT service delivery for all mainframe and MES users.
  • Collaborate with vendors to ensure they provide contracted services according to processes, policies, security, and quality guidelines.
  • Set priorities, challenge provided solutions, secure quality standards, and drive continuous improvement for the provided services.
  • Ensure all KPIs are met for all services being provided by our external vendors.
  • Lead transformation initiatives to transform the complex mainframe landscape as much as possible.
Requirements:
  • Experience as a Service Manager in a complex international organization managing multiple vendors and internal stakeholders.
  • Sound experience in managing SLAs or vendors.
  • Ability to speak and write at least basic Dutch, fluency in English is required.
  • Bachelor degree, preferably in IT or Business Administration.
What We Offer:
  • A one-year contract with the possibility to permanent.
  • A role in which you can be a company expert by bringing forth technological insights based on detailed research analyses.

Apply via the application button and include your motivational letter. An assessment may be part of the application procedure.


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