Spa Public Area Attendant Position

2 weken geleden

Amsterdam, Noord-Holland, Nederland Marriott International Voltijd

At Marriott International, we’re seeking a highly skilled Spa Public Area Attendant to join our team at the W Amsterdam.



The ideal candidate will be responsible for ensuring the Away Spa Public Areas are always sparkling, shining, and clean. They will be part of a bigger team, working together to make guests' dreams come true. The successful candidate will be in the know, an expert on our Away Spa and hotel facilities, following service standards and operating procedures from start to finish. They will ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. The role requires showing guests our Whatever/Whenever service while they are with us, connecting with them to personalize that service, and creating memorable experiences. The Spa Public Area Attendant will be on rotating shifts, busiest on weekends and evenings, and will work in a fast-paced environment, under pressure. They will be required to be flexible, working with other departments, and communicating with their team and other departments is key. The candidate will host guests through the Spa journey with full knowledge of all areas and functions of all facilities, be at the guests' call, and maintain a presence on the floor of WET and the Lounge area at all times. They will take drink and food orders from the guest from the spa menu, report any maintenance problems, safety hazards, accidents, or injuries, welcome and acknowledge each guest with a smile, make eye contact, and use the guest's name when possible, and ensure correct usage of machinery and cleaning supplies.



Main Responsibilities


  • Ensuring all Away Spa Public Areas are always sparkling, shining, and clean
  • Being part of a bigger team, working together to make guests' dreams come true
  • Following service standards and operating procedures from start to finish
  • Ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information, and protecting company assets
  • Showing guests our Whatever/Whenever service while they are with us, connecting with them to personalize that service, and creating memorable experiences
  • Working in a fast-paced environment, under pressure, and being flexible, working with other departments
  • Communicating with their team and other departments, hosting guests through the Spa journey with full knowledge of all areas and functions of all facilities, being at the guests' call, and maintaining a presence on the floor of WET and the Lounge area at all times
  • Taking drink and food orders from the guest from the spa menu, reporting any maintenance problems, safety hazards, accidents, or injuries, welcoming and acknowledging each guest with a smile, making eye contact, and using the guest's name when possible, and ensuring correct usage of machinery and cleaning supplies


Requirements


  • Minimum of one-year experience in the same or similar role
  • Fluency in English
  • Dutch and any other language is appreciated
  • Experience in the Luxury Segment is an advantage
  • Work Permit for The Netherlands is required

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