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Customer Service Representative

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Eindhoven, Noord-Brabant, Nederland EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Voltijd
About the Role

We are seeking a highly skilled and communicative Customer Service Representative to join our multilingual team in Portugal. As a key member of our global operating company, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist customers with their inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers through various channels, including phone, email, and messaging.
  • Provide advanced sales support to ensure a complete and well-rounded customer experience.
  • Place orders, resolve technical queries, and perform associated administrative tasks.
  • Provide first contact resolution for service inquiries, complaints, and complex consumer questions.
  • Liaise with leadership and other teams to ensure a full resolution for the customer.
  • Identify potential risks to the business and escalate cases as necessary.
Requirements
  • Native Dutch speaker or C1/C2 proficiency in Dutch.
  • English language skills at a minimum of B1 level.
  • Excellent listening and communication skills.
  • Attention to detail and problem-solving abilities.
  • Dynamism and team spirit.
  • High School diploma or equivalent qualification.
  • EU work permit if not an EU citizen.
What We Offer
  • Excellent work opportunity in a dynamic leading multinational company.
  • Possibility of cooperation with leaders in various industries.
  • Stable work and career progression.
  • Investment in training and personal development.
  • Facilities centrally located with excellent public transportation options.
  • Private health insurance from day one.
  • Possibility to live in one of our company apartments.
  • Initial flight expenses refund.
  • Annually complementary return flight to your home country (within Europe).
  • Free Portuguese language courses, sports activities, and organized events.