Senior Operations Manager, Service Delivery

7 dagen geleden


Breda, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

We are seeking an experienced Senior Operations Manager to lead our Service Delivery team in the Benelux region. As a key manager within Instrument & Enterprise Services, you will be responsible for providing strong management and leadership to your direct reports.

Key responsibilities include managing, leading, prioritizing, directing, planning, controlling, and coordinating all Service Activities for related products under your control and region. You will work closely with commercial, sales, factory, and counterparts in other geographic locations to achieve targets in Customer Allegiance Score (CAS) and booking, revenue, and cost targets.

Specifically, your duties will include:

  • Leading, driving, and managing Field Service activities from your team in the Benelux region
  • Supporting the building of strategic and operational plans, budgets, and programs consistent with our strategy to achieve company goals
  • Actively participating in international projects for product launches and process reviews
  • Sales contract processes and relevant revenue streams
  • Regular meetings with customers, maintaining direct relationships with key customer contact points
  • Leading PPI initiatives and ensuring a vibrant pipeline of ideas from direct-led staff

Additional qualifications required include:

  • Minimum 5 years experience in a people leader function
  • Professional background in Electronics/Chemistry/Engineering/Management or related subjects
  • Strong leadership and management skills, project management experience, excellent communication skills
  • Proven social skills with ability to balance multiple tasks and priorities

The estimated salary for this position is approximately $85,000 - $110,000 per year, depending on experience and qualifications.


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