Multilingual Customer Support Specialist for a Global Healthcare Company

1 maand geleden

Heerlen, Limburg, Nederland Medtronic Voltijd

Careers that Change Lives


We are looking for a highly skilled and customer-focused professional to join our Specialized Services Customer Care team. As a Multilingual Customer Support Specialist, you will play a critical role in providing sales support and delivering exceptional customer experiences.



Job Summary

  • You will be responsible for supporting all day-to-day Order-To-Cash processes, including processing, monitoring, and following up on orders, as well as resolving disputes and addressing customer inquiries.
  • You will work closely with the sales team and customers to ensure timely resolution of issues and provide accurate information on lead times, shortages, and dispute solving.
  • Your operational support will have a direct impact on improving the lives of our patients, making it a rewarding and challenging role.


Requirements

  • Bachelor's degree (or at least MBO+)
  • Excellent verbal and written communication skills in English and Portuguese
  • 2+ years of experience in customer service and order management
  • Computer literacy (MS-Office Outlook, Excel, Word)
  • Strong sense of responsibility and flexibility to take on additional tasks when required
  • Able to prioritize and work under pressure/coping with stressful situations
  • Customer-focused and service-oriented


Benefits

  • Competitive salary: €45,000 - €55,000 per annum, depending on experience
  • Flexible working environment
  • Annual Incentive Plan percentage depending on company results
  • Pension scheme and group discount on healthcare insurance
  • Training possibilities via Cornerstone/Skills Lab
  • Employee Assistance Program and Recognize (our global recognition program)


About Us

At Medtronic, we are committed to inclusion, diversity, and equity (ID&E) and believe that everyone deserves equal opportunities. We strive to create a workplace where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

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