Quality Support Specialist
3 dagen geleden
Job Description
HITEC Power Protection seeks a Customer Quality Support Engineer to support regional service teams with technical issues of operational UPS systems. As a 3rd line support specialist, you will initiate investigation processes, drive root cause analyses, and develop recommendations to prevent future breakdowns. The ideal candidate will possess strong technical knowledge and excellent communication skills to collaborate with internal stakeholders and regional service teams.
The Team
The Customer Quality Support department consists of three Customer Quality Support Engineers with diverse backgrounds. As a team member, you will report to the Customer Quality Support Manager and contribute to the Quality, Environment, Safety, and Health department.
Key Responsibilities
- Analyze complex field issues and provide timely technical support to regional service teams.
- Conduct root cause analyses and develop recommendations to prevent future breakdowns.
- Collaborate with internal stakeholders and regional service teams to resolve technical issues.
- Lead projects and initiate investigation processes to identify root causes.
- Analyze warranty claims and ensure compliance with company policies.
- Translate technical issues and solutions into reports for internal and external stakeholders.
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