AI Visionary for Customer Experience Transformation
2 weken geleden
We are seeking a visionary GenAI Project Lead to drive innovation and collaboration in leveraging AI across various domains in banking, including enhancing customer interaction within our contact center.
About the RoleAs GenAI Project Lead, you will lead projects in (Gen)AI, developing cutting-edge solutions to summarize and analyze customer conversations for our contact center, as well as for various other domains in banking. You will collaborate with entrepreneurs and business experts to ideate, design, and implement AI solutions tailored to address the unique challenges of our employees and customers.
Your Key Responsibilities- Lead projects in (Gen)AI, developing innovative solutions that revolutionize customer interactions
- Collaborate with business counterparts to co-create AI use cases and business cases that improve customer engagements and satisfaction
- Manage the vision, roadmap, and backlog of AI initiatives to ensure successful deployment and adoption across different areas of the bank
- Drive risk-related processes to ensure compliant production and implementation of AI solutions
Join our vibrant artificial intelligence team at Strategy & Innovation located in Amsterdam, where hybrid working opportunities abound. Immerse yourself in a startup-like atmosphere where every day presents new opportunities to create measurable impact for the bank.
Your ProfileTo succeed in this role, you will need a proven track record in leading AI initiatives with a focus on transforming customer interactions (minimum 5 years). You should have a deep understanding of (Gen)AI technologies and their practical applications, as well as excellent communication skills to engage and collaborate effectively with technical and business stakeholders.
Compensation PackageThe estimated annual salary for this position is between EUR 58,000 - EUR 83,000, depending on your experience. In addition to your base salary, you can also expect a supplementary benefit budget of 11%, which you can spend on additional fringe benefits. You will also receive a personal development budget of EUR 1,000 per year and an annual public transportation pass.
About ABN AMROAt ABN AMRO, we value diversity and inclusion, and we believe that everyone should feel engaged and appreciated. We encourage an inclusive culture that fosters growth and development for all colleagues.
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