AI Visionary for Customer Experience Transformation

2 weken geleden


Amsterdam, Noord-Holland, Nederland ABN Amro Voltijd
Transform Customer Interactions with AI

We are seeking a visionary GenAI Project Lead to drive innovation and collaboration in leveraging AI across various domains in banking, including enhancing customer interaction within our contact center.

About the Role

As GenAI Project Lead, you will lead projects in (Gen)AI, developing cutting-edge solutions to summarize and analyze customer conversations for our contact center, as well as for various other domains in banking. You will collaborate with entrepreneurs and business experts to ideate, design, and implement AI solutions tailored to address the unique challenges of our employees and customers.

Your Key Responsibilities
  • Lead projects in (Gen)AI, developing innovative solutions that revolutionize customer interactions
  • Collaborate with business counterparts to co-create AI use cases and business cases that improve customer engagements and satisfaction
  • Manage the vision, roadmap, and backlog of AI initiatives to ensure successful deployment and adoption across different areas of the bank
  • Drive risk-related processes to ensure compliant production and implementation of AI solutions
What We Offer

Join our vibrant artificial intelligence team at Strategy & Innovation located in Amsterdam, where hybrid working opportunities abound. Immerse yourself in a startup-like atmosphere where every day presents new opportunities to create measurable impact for the bank.

Your Profile

To succeed in this role, you will need a proven track record in leading AI initiatives with a focus on transforming customer interactions (minimum 5 years). You should have a deep understanding of (Gen)AI technologies and their practical applications, as well as excellent communication skills to engage and collaborate effectively with technical and business stakeholders.

Compensation Package

The estimated annual salary for this position is between EUR 58,000 - EUR 83,000, depending on your experience. In addition to your base salary, you can also expect a supplementary benefit budget of 11%, which you can spend on additional fringe benefits. You will also receive a personal development budget of EUR 1,000 per year and an annual public transportation pass.

About ABN AMRO

At ABN AMRO, we value diversity and inclusion, and we believe that everyone should feel engaged and appreciated. We encourage an inclusive culture that fosters growth and development for all colleagues.



  • Amsterdam, Noord-Holland, Nederland ABN Amro Voltijd

    Company OverviewABN Amro is a leading financial institution in the Netherlands, dedicated to innovation and customer satisfaction. Our AI team is at the forefront of leveraging Artificial Intelligence (AI) to revolutionize the banking experience.Estimated SalaryWe are offering a competitive yearly salary ranging from EUR 58,000 – EUR 83,000 (based on...


  • Amsterdam, Noord-Holland, Nederland Philips Voltijd

    Job TitleConsumer Care Experience ManagerAbout the RoleWe are seeking a skilled Consumer Care Process Improvement Specialist to join our dynamic team at Philips. This role involves contributing to customer care transformation, focusing on improving processes, systems, and implementing AI solutions to enhance the customer experience.Main...


  • Amsterdam, Noord-Holland, Nederland Send AI Voltijd

    About Send AIWe're revolutionizing the way companies process high-volume inbound documents, leveraging AI to extract relevant information. Our unique approach enables users to train their own AI models, keeping their data secure and confidential.Our Challenges:Designing seamless user experiences with AI modelsDeploying AI models efficientlyCombining AI...


  • Amsterdam, Noord-Holland, Nederland Idean Voltijd

    Transform Customer ExperiencesWe're seeking a skilled CX Transformation Expert to join our team at Idean, where you'll play a key role in shaping the future of customer experiences. As an experienced professional, you'll drive impactful strategies and deliver exceptional results for our clients.About the RoleIn this exciting position, you'll be responsible...


  • Amsterdam, Noord-Holland, Nederland Idean Voltijd

    About the RoleWe are seeking an experienced Customer Experience Strategist to join our team in Customer Transformation. This role is responsible for delivering customer-centric solutions that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop customer experience strategies that align with business objectivesLead cross-functional...

  • AI Strategy Consultant

    1 maand geleden


    Amsterdam, Noord-Holland, Nederland Infosys Voltijd

    Job DescriptionAt Infosys, we are seeking a highly skilled AI Strategy Consultant to join our team. As a key member of our organization, you will be responsible for driving AI strategies for our customers, building Enterprise AI building blocks, and solutioning for business AI use cases.Key ResponsibilitiesArchitect and design AI/ML led solutionsDevelop and...


  • Amsterdam, Noord-Holland, Nederland Amazon EU SARL (Netherlands Branch) Voltijd

    About the JobAmazon EU SARL (Netherlands Branch) is seeking an experienced Cloud Transformation Specialist to join our EMEA Telco organization. This role will focus on delivering cloud-based solutions to large Telco customers in Europe.Job DescriptionYou will work closely with our customers to understand their business needs and develop customized cloud...


  • Amsterdam, Noord-Holland, Nederland Infosys Voltijd

    Job Description:The Digital Workplace Advisory Group at Infosys is a strategic practice unit that helps orchestrate the breadth of digital workplace service offerings across technology service-lines. This team is responsible for driving integrated Go To Market incubating industry solutions, managing analyst briefings, and providing technology advisory...


  • Amsterdam, Noord-Holland, Nederland Infosys Voltijd

    About the RoleWe are seeking an experienced Transformation Technology Strategist to drive AI strategies for our clients.Key Responsibilities:Experience in software development life cycle.Architecting, designing, and developing AI/ML led solutions.Strong problem-solving capabilities and the ability to analyze complex data sets.Excellent verbal and written...


  • Amsterdam, Noord-Holland, Nederland The Kraft Heinz Company Voltijd

    Company OverviewThe Kraft Heinz Company is a leading manufacturer of consumer goods, and we are seeking an experienced Transformation Leader to join our team in Amsterdam.SalaryThe estimated annual salary for this role is €120,000 - €180,000, depending on experience.Job DescriptionWe are looking for a skilled Transformation Leader to lead the KHMS...


  • Amsterdam, Noord-Holland, Nederland ABN Amro Voltijd

    Company OverviewAt ABN AMRO, we strive to be a personal bank in a digital age. We are dedicated to delivering innovative solutions that meet the evolving needs of our customers.Job DescriptionWe are seeking an experienced Digital Transformation Leader for Customer Communications to join our team. As a key member of our Output Management department, you will...


  • Amsterdam, Noord-Holland, Nederland Mirantis Voltijd

    We are seeking an exceptional General Manager to spearhead the next phase of growth for Lens, the world's leading Kubernetes Integrated Development Environment (IDE). This high-impact role will drive business strategy and product direction, ensuring our continued dominance in the developer tools market.About the RoleAs a seasoned executive with a proven...


  • Amsterdam, Noord-Holland, Nederland Sia Partners Voltijd

    Digital Transformation InitiativesSia Partners is seeking a skilled Digital Transformation Leader to drive digital transformation projects for clients, leveraging creativity and intelligence to solve complex challenges. This role involves managing one of the core practice areas, elevating its capabilities, and leading a team of marketing and customer...


  • Amsterdam, Noord-Holland, Nederland ABN Amro Voltijd

    We are looking for a skilled Software Engineer for Conversational AI Platforms to join our team at ABN AMRO. The successful candidate will be responsible for building and maintaining our Conversational AI platform by integrating various services and AI solutions to enhance customer service experiences through Chatbot Anna, Conversational IVR, and LLM-based...

  • Senior AI Developer

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland ABN Amro Voltijd

    About the RoleWe are seeking a seasoned AI developer to join our team at ABN AMRO, where you will play a key role in pioneering Artificial Intelligence (AI) solutions that revolutionize the banking experience for our customers and employees.Your Key ResponsibilitiesDesign and implement cutting-edge AI solutions to enhance customer interaction within our...


  • Amsterdam, Noord-Holland, Nederland Philips Voltijd

    Transform the customer experience at Philips, a leading health technology company, as a Consumer Care Process Improvement Specialist. With a focus on process excellence and innovation, you will drive meaningful improvements to our care-related processes, training, and tools.About the RoleIn this dynamic role, you will contribute to the transformation of our...


  • Amsterdam, Noord-Holland, Nederland Mirantis Voltijd

    About the RoleWe are seeking an exceptional leader to drive the growth of our Kubernetes business. As a seasoned executive, you will be responsible for developing and executing strategies to scale our revenue to $50 million in Annual Recurring Revenue (ARR). Your expertise in product-led growth, customer acquisition, retention, expansion, and P&L management...


  • Amsterdam, Noord-Holland, Nederland Send AI Voltijd

    About Send AISend AI is a cutting-edge platform that empowers large companies to tackle high-volume inbound documents with ease. Our innovative approach enables users to train their own AI models, extracting relevant information from unstructured documents and exporting it in a structured format.The current landscape of manual labor in document processing is...

  • Logistics Visionary Lead

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland The Kraft Heinz Company Voltijd

    About The RoleWe are seeking an exceptional Logistics Visionary Lead to drive the future of our distribution operations at The Kraft Heinz Company. This is a unique opportunity to shape the logistics function and contribute to our environmental objectives.Key ResponsibilitiesThe Logistics Visionary Lead will be responsible for:Crafting a global vision for...


  • Amsterdam, Noord-Holland, Nederland lepaya Voltijd

    Exciting Opportunity at LepayaWe are seeking a seasoned Senior UX Designer to join our Product-Design-Engineering (PDE) teams. As a pioneer in the field, we need someone who will bring fresh perspectives and broaden our expertise.The ideal candidate is an innovative thinker with 7-10 years of UX design experience. They should be well-versed in various...