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Technical Service Professional
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Role Summary
We are looking for an enthusiastic IT Technician to join our team in Bergen op Zoom. As an IT Technician, you will be responsible for providing exceptional customer service and delivering high-quality IT support. You will work closely with our team members and business users to ensure the successful delivery of premium IT services.
Responsibilities
- Provide proactive IT support to ensure the successful delivery of premium IT services.
- Respond to and resolve incidents and tasks in the support queue.
- Correctly track incidents in a timely and accurate fashion.
- Perform hardware and software troubleshooting for Lenovo PCs (desktops/laptops) and Apple devices.
Requirements
- 2-3 years of experience in a technical ICT environment.
- General end-user technology knowledge.
- End-user workspace platforms (discovery, asset management, client management).
- End-user Microsoft platforms (Active Directory, Office, SCCM).
- ITSM tool set (ticket management software) is preferred.
- Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity.
- Excellent English and Dutch language skills, written and spoken.
