Front Desk Associate

We are seeking a highly motivated and enthusiastic Receptionist to join our team at Via Amsterdam. As a Receptionist, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is memorable and enjoyable.

• Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
• Check in and check out guests, handle incoming phone calls, and answer questions in a friendly and efficient manner.
• Offer recommendations and provide information about Amsterdam's top attractions, events, and experiences.
• Promote our in-house events and activities, such as karaoke nights, pub quizzes, and art nights, to create a lively and engaging atmosphere.
• Perform basic front office administration tasks, including maintaining accurate records and handling guest requests.
• Ensure the lobby area is clean, tidy, and welcoming at all times.

• Previous experience in a hospitality or customer service role.
• Passion for Amsterdam and a desire to share knowledge and recommendations with our guests.
• Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
• Flexibility and adaptability, with a willingness to work varied shifts and respond to changing situations.
• Proactive approach to problem-solving and a commitment to delivering exceptional service.

• A dynamic and fun working environment with a young and vibrant team.
• Opportunities to grow and develop within your role and the company, with access to our Via Academy training program.
• A competitive salary and benefits package.

At Via Amsterdam, we are a fast-growing multi-brand company that aims to provide unique and memorable experiences for our guests. We are passionate about creating a community that is diverse, exciting, and fun, and we are looking for like-minded individuals to join our team.