Customer Service Ambassador

1 week geleden


Ede, Gelderland, Nederland Patrique Mercier Recruitment Voltijd

About Us: Patrique Mercier Recruitment is a leading recruitment agency that connects talented professionals with top organizations. We are committed to delivering exceptional service and fostering long-term relationships with our clients and candidates.

Job Title: Dutch Speaking Customer Service Representative

Job Summary: We are seeking a highly skilled and multilingual customer service representative to join our team. The successful candidate will be responsible for providing exceptional support to our Dutch-speaking clients by addressing their inquiries, resolving issues, and ensuring an outstanding customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in Dutch and English
  • Provide detailed information about our products and services
  • Resolve customer complaints effectively and professionally
  • Maintain accurate records of customer interactions
  • Collaborate with team members to improve service quality
  • Stay informed about company policies and product knowledge to assist customers efficiently

Requirements:

  • Fluency in Dutch and English, both written and spoken
  • Previous experience in customer service is an asset
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities with a customer-focused approach
  • Able to multitask and prioritize effectively
  • Detail-oriented with a commitment to delivering high-quality service
  • Proficient in using computer systems and customer service applications


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