Customer Service Manager
4 weken geleden
We are seeking an experienced Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring customer satisfaction, retention, and development through strategic initiatives.
Responsibilities- Develop and implement new services to enhance customer relationships
- Collaborate with operational teams to manage customer relationships and ensure seamless service delivery
- Monitor account payments and assist with collections as needed
- Provide regular business reviews and engage with key stakeholders
- At least 10 years of experience in a similar role, including operations management
- Experience in the 3PL/Logistics industry is a must
- Passion for customer satisfaction and service excellence
- Strong organizational, problem-solving, and interpersonal skills
- Results-oriented with a focus on efficiency and cost reduction
- Excellent analytical and communication skills
- Proficiency in Word, PowerPoint, Excel, and WMS software
- Fluency in English, Dutch is preferred
This is a full-time role, and you are expected to come to the office near Rotterdam at least 4 days a week. We offer a parking spot if you wish to commute by car.
What's on the Table?- 28 days of holidays
- Competitive salary
- Commuting allowance
- Working from home allowance
- Nice onboarding and 3 month-long training program for Managers
Relocation support is not possible for this position, and we will therefore only consider candidates within the Netherlands with a valid work permit.
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