Customer Service Manager

4 weken geleden


Rotterdam, Zuid-Holland, Nederland Adams Multilingual Recruitment Voltijd
Job Description

We are seeking an experienced Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring customer satisfaction, retention, and development through strategic initiatives.

Responsibilities
  • Develop and implement new services to enhance customer relationships
  • Collaborate with operational teams to manage customer relationships and ensure seamless service delivery
  • Monitor account payments and assist with collections as needed
  • Provide regular business reviews and engage with key stakeholders
Qualifications
  • At least 10 years of experience in a similar role, including operations management
  • Experience in the 3PL/Logistics industry is a must
  • Passion for customer satisfaction and service excellence
  • Strong organizational, problem-solving, and interpersonal skills
  • Results-oriented with a focus on efficiency and cost reduction
  • Excellent analytical and communication skills
  • Proficiency in Word, PowerPoint, Excel, and WMS software
  • Fluency in English, Dutch is preferred
The Way of Working

This is a full-time role, and you are expected to come to the office near Rotterdam at least 4 days a week. We offer a parking spot if you wish to commute by car.

What's on the Table?
  • 28 days of holidays
  • Competitive salary
  • Commuting allowance
  • Working from home allowance
  • Nice onboarding and 3 month-long training program for Managers

Relocation support is not possible for this position, and we will therefore only consider candidates within the Netherlands with a valid work permit.


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