Content Specialist for Spanish Insurance Market
4 weken geleden
Role Overview
As a Content Specialist for the Spanish insurance market, you will be responsible for creating engaging content that resonates with our Spanish-speaking customers. This role requires a unique blend of customer service and creative content development.
Key Responsibilities
- Customer Service
- Deliver exceptional customer service via email, chat, and social media, answering inquiries and resolving issues with warmth and efficiency.
- Content Creation
- Develop FAQ articles, Chatbot scripts, email templates, and marketing content that meets the needs of our Spanish-speaking audience.
- Process Improvement
- Design smooth, easy-to-follow processes and workflows that enhance the overall customer experience.
- Collaboration
- Work closely with other teams to ensure cohesive communication and contribute to exciting projects.
- Market Expertise
- Bring fresh insights about the Spanish insurance market, helping us tailor our approach to meet local needs and preferences.
Requirements
- Language Skills
- Fluent in both Spanish (C2-level) and English (spoken and written).
- Digital Skills
- Experience with customer service platforms (e.g., Zendesk, Salesforce), CMS, and basic knowledge of SEO for content creation.
- Process-Oriented
- Strong organizational skills with experience in setting up and documenting workflows.
- Market Knowledge
- Familiarity with the Spanish insurance market is a big plus, including consumer behaviors and cultural nuances.
- Startup Mindset
- Comfortable working in a fast-paced, dynamic environment, with a proactive approach to problem-solving.
Additional Requirements
- Must have lived and worked in Spain for at least 2-4 years.
- Experience with content creation in Spanish for the Spanish market is a must.
Location
Must be located in the Netherlands and have a valid work visa. No visa sponsorship is available.
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