Content Specialist for Spanish Insurance Market

4 weken geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd

Role Overview

As a Content Specialist for the Spanish insurance market, you will be responsible for creating engaging content that resonates with our Spanish-speaking customers. This role requires a unique blend of customer service and creative content development.

Key Responsibilities

  • Customer Service
    • Deliver exceptional customer service via email, chat, and social media, answering inquiries and resolving issues with warmth and efficiency.
  • Content Creation
    • Develop FAQ articles, Chatbot scripts, email templates, and marketing content that meets the needs of our Spanish-speaking audience.
  • Process Improvement
    • Design smooth, easy-to-follow processes and workflows that enhance the overall customer experience.
  • Collaboration
    • Work closely with other teams to ensure cohesive communication and contribute to exciting projects.
  • Market Expertise
    • Bring fresh insights about the Spanish insurance market, helping us tailor our approach to meet local needs and preferences.

Requirements

  • Language Skills
    • Fluent in both Spanish (C2-level) and English (spoken and written).
  • Digital Skills
    • Experience with customer service platforms (e.g., Zendesk, Salesforce), CMS, and basic knowledge of SEO for content creation.
  • Process-Oriented
    • Strong organizational skills with experience in setting up and documenting workflows.
  • Market Knowledge
    • Familiarity with the Spanish insurance market is a big plus, including consumer behaviors and cultural nuances.
  • Startup Mindset
    • Comfortable working in a fast-paced, dynamic environment, with a proactive approach to problem-solving.

Additional Requirements

  • Must have lived and worked in Spain for at least 2-4 years.
  • Experience with content creation in Spanish for the Spanish market is a must.

Location

Must be located in the Netherlands and have a valid work visa. No visa sponsorship is available.



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