Technical Support Specialist

2 dagen geleden

Alphen aan den Rijn, Zuid-Holland, Nederland Axiom Technologies Voltijd

Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. Our team is seeking a skilled Technical Support Specialist to join our ranks.

This role will provide onsite/on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
  • Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.
  • Reimaging computers/hard drives in accordance with customer standards.
  • IMACD function including installation and decommission according to the process.
  • Backing up and restoring settings and associated systems administration activities.
  • Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
  • Categorize and prioritize end user support requests and service requests by utilizing ITSM – Service Now ticketing system to track tickets and provide up-to-date status and information.
  • Move equipment associated with escalated help desk incidents and service requests.
  • Performing asset inventory activities as needed.
  • Trains and orients staff on use of hardware and software.
  • Recommends and/or performs upgrades on systems to ensure longevity.

Requirements:

  • At least 3 years of experience in the field or in a related area required.
  • Dell/HP Certified Technician for ordering parts through OEM and parts replacement.
  • Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Strong Microsoft operating System installation and troubleshooting skills.
  • Strong Break/Fix skills Desktops, Workstations, Notebooks and Printers.
  • Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms.
  • Strong customer service skills.
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
  • Strong written and verbal communication skills.
  • Must be detail oriented and self-motivating.
  • Ability to successfully pass a background security check.
  • Experience including remote control of PCs and video conferencing knowledge.
  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

Preferred Skills:

  • Customer Focus – Personal dedication to providing high quality, superior service at all times with interpersonal effectiveness.
  • Teamwork – Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Technical Expertise.
  • ITIL 3-/4 foundation certified or worked according to ITIL.

What We Offer:

Axiom Technologies offers a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your resume for consideration.

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