Travel Assistant with Norwegian and Swedish Language Skills

1 maand geleden

Almere, Flevoland, Nederland Conduent Business Services Voltijd
Travel Assistant Job Description

Conduent Business Services is seeking a highly skilled Travel Assistant to join our team. As a Travel Assistant, you will play a crucial role in ensuring that customers have a smooth and enjoyable travel experience.

Key Responsibilities:
  • Communicate with clients via phone, email, or chat to find the right cruise for their needs.
  • Manage customer bookings, including making changes, processing payments, and sending confirmation and itinerary information.
  • Offer recommendations for appropriate destinations, travel dates, and costs based on clients' preferences.
  • Work closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns.
  • Schedule travel and lodging arrangements and perform other administrative tasks required for scheduling the trip.
  • Use booking systems and software to secure holidays and manage clients' travel plans.
  • Keep clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise.
Requirements:
  • Excellent skills in Norwegian and Swedish languages (C1+) as well as fluent English (B2+).
  • Excellent communication and customer-service skills.
  • Good knowledge of Microsoft Office Applications, such as Word and Excel.
  • Sales skills that can help to promote travel packages and increase sales for the employer.
  • Team player with a collaborative mindset and the ability to work with others towards common goals.
  • Creative problem solver with an out-of-the-box approach and attention to detail.
  • Customer relationship management (CRM) skills is a plus.
  • Prior work experience in customer service or a related field is a plus.
What We Offer:
  • A full-time contract with Conduent Business Services.
  • 7 weeks of training (on-site) + 2 weeks of nesting (on-site); after that possible to work hybrid 1-2 days from home - based on performance.
  • Hourly Salary: EUR 13.80 + EUR 0.60 office supplement per working hour + language(s) supplement depending on the combination of your Swedish/Norwegian/Danish languages skills.
  • Monthly bonus based on performance.
  • Scheduled working time: Monday to Friday from 09.00 AM – 06.00 PM, with 2 short breaks of 15 min each and 30 min lunch break; Saturday rotation once every month: 10.00 AM – 05.00 PM.
  • On top of that we offer: a collective health insurance program, a pension plan, and a referral program that will allow you to earn extra bonuses.
  • From your first day you'll have access to development programs and world-class training opportunities for your personal requirement to develop yourself.
Why Conduent Business Services?
  • Conduent Business Services is certified as a Most Loved Workplace. Our culture is driven by respect, cooperation, and a positive vision of the future.
  • Many of our employees build their careers with us: over 25% of our employees have been with us for 5 years or more.
  • Around 70% of our team leader positions are filled from our own talent pool.
  • Research shows that 75% of our employees feel at home at Conduent Business Services.

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