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Night Receptionist

4 weken geleden

Amsterdam, Noord-Holland, Nederland Accor Voltijd
Job Title: Night Receptionist

At Swiss??otel Amsterdam, we are seeking a highly motivated and detail-oriented Night Receptionist to join our team.

Job Summary

The Night Receptionist will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall safety and security of the hotel.

Key Responsibilities
  • Welcome and check-in guests, ensuring a warm and welcoming experience
  • Process walk-in reservations, telephone, and email reservations
  • Solve problems and complaints in a professional and courteous manner
  • Answer phone calls and respond to guest inquiries
  • Closing the day in the system and associated administration
  • Ensure the safety of all guests and colleagues
  • Conduct duty rounds and support the night audit in Opera
  • Generate night reports
Requirements

We are looking for someone with the following profile:

  • HBO or MBO work and thinking level
  • Motivation to work hard and the right mentality to do it with a smile
  • Clear and effective in speech and writing
  • Good knowledge of the English language
  • Oriented towards guests and colleagues
  • Takes responsibility and is not afraid to make decisions
  • A minimum of 1 year of affinity with the night shift in the hotel industry
  • Minimum 1 year work experience with Opera Cloud is preferential
About Us

Swiss??otel Amsterdam has been part of the Premium segment of the international hotel chain Accor Hotels for a few years now. Our four-star boutique hotel is located in the vibrant heart of Amsterdam, ensuring that both business and leisure guests use our hotel as the perfect base for their stay in Amsterdam.