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Business Growth Specialist
1 maand geleden
We are seeking a highly motivated Business Growth Specialist to join our team at Philips Health Systems. In this role, you will be responsible for driving service business strategy creation and execution, owning the IB Services integral portfolio, and performing regular analysis of data accuracy.
Key Responsibilities- Drives service business strategy creation and execution together with the Service Business Manager and CLV specialists
- Owes the IB Services integral portfolio and performance control mechanisms
- Responsible for generating and qualifying sales leads service campaigns and passing them on to CS Sales Specialists and Service/Customer Delivery Manager
- Drive Service Funnel Management, act as Salesforce.com ambassador and expert, assist CS Sales Specialist wherever possible and promote best practice in lead management from other markets via help and education
- Carrying out a regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process
- Deploying Process Improvement and Quality Assurance, linking pin to GBS IB Admin, and making the program organization efficient and transparent
- Facilitate customer life cycle management process, incl manage active and silent renewal process
- Experience working in disciplined regulated industry and in applying automated technology
- Experience with business applications (SFDC, S-Max, SmartPath tooling) and procedures
- Experience in monitoring processes and managing corrective activities
- Experience and in-depth knowledge of customer service operations including business development is highly desirable
- Strong problem-solving skills Uses leading practices such as LEAN and Six Sigma to define and resolve problems Coaches and mentors team on problem solving skills Ability to manage in uncertain or ambiguous environments
We are a health technology company built around the belief that every human matters. We aim to provide quality healthcare access to everybody everywhere.
Estimated Salary: $90,000 - $120,000 per year
