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Front Office Ambassador

2 maanden geleden


Den Haag, Zuid-Holland, Nederland Aimbridge Hospitality Voltijd
Job Summary

We are seeking a highly skilled and enthusiastic Front Office Employee to join our team at Staybridge Suites The Hague - Parliament. As a Front Office Employee, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring that all necessary information is accurate and up-to-date.
  • Upsell and promote our hotel's products and services to guests, ensuring that they have a memorable and enjoyable stay.
  • Manage guest complaints and issues, resolving them in a fair and professional manner.
  • Work collaboratively with other departments to ensure that guests receive a seamless and enjoyable experience.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proven experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work flexible hours, including evenings and weekends.
  • Fluency in English and Dutch, with the ability to communicate effectively with guests and colleagues.
  • Ability to work independently and as part of a team, with a proactive and flexible attitude.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment, with a team of experienced and enthusiastic colleagues.
  • Training and development opportunities to help you grow and succeed in your career.
  • A fun and supportive work environment, with regular social events and activities.