Business Operations Coordinator II Specialist

20 uur geleden

Tilburg, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

Job Title: Business Operations Coordinator II Specialist

The Sales Operations Coordinator II plays a critical role in supporting the sales team in the EMEA region, ensuring seamless order fulfillment and alignment with internal and external partners.

Main Responsibilities:
  • Coordinate account managers' operational activities in CRM and Order fulfillment, focusing on Electron Microscopy products or Desktop Sem products.
  • Key responsibilities include Revenue tracking, Order acceptance & order screening, Booking Sales Orders, Booking and handling of orders including Accessory orders, full factory delivery coordination, invoicing, administrating customer acceptance.
Operational Tasks:
  • Provide effective support to the Sales teams, Service teams, Business partners, and other customers.
  • Act as the single point of contact for sales process questions and provide maximum support to relieve administrative tasks.
  • Responsible for clean booking of orders and review customer Purchase Orders and coordinate cleaning of orders, including following up on required approvals.
  • Achieve credit approval from Finance.
  • Adhere to trade compliance guidelines and follow up with internal regulations/approvals.
  • Actively confirm orders to customers in a timely manner.
  • Push orders to the factory in accordance with targets.
  • Maintain clean order entry within various fields in the various tabs in CRM.
  • Coordinate with the factory to ensure shipment leaves the factory and is delivered to our customer during their allotted shipping timeframe.
  • Build factory intercompany order in QAD following internal processes.
  • Issue and post a clean financial invoice for the customer or internal purposes in QAD.
  • Initiate and process Free of charge orders aligned with the account manager, including follow up on approvals.
  • Upload Certificates of acceptance and warranty start documents in CRM.
  • Communicate using standard trigger e-mails to service enabling them to update the install base.
  • Handling of DOA (dead on arrivals) requests following the IPR (Install Part Request) process.
  • Check and/or issue export documentation such as commercial invoice and certificate of origin where needed for export control.
  • Acts as liaison with Accounts Receivable to resolve billing issues and deliver resolution with team, ensure credit notes are validated and accurately processed.
  • Participate in alignment calls or meetings with team members to give accurate updates on orders.
  • Promptly use Cora SeQuence in all communications with internal and external partners.
  • Accurate use of all communications available with distributors or end customers (Email via Cora, Conference calls via Teams or phone calls).
  • Ensure new customers and suppliers are set up in the ERP system by using standard templates, equipment, and processes.
  • Ensures compliance with company revenue recognition policies for booking and shipment of orders.
  • Ensures all released processes and procedures are implemented and respected, and alert, and record results.
  • Ensures SOX, Legal, and ISO compliance.
Key Skills/Abilities:
  • Possess a working knowledge of legal, financial, regulatory, and business risk in sales order, contract, and subcontract terms and conditions.
  • Understand the basics of commercial sales operations, such as pricing, delivery, Incoterms, warranty, and payment terms.
  • Understand revenue recognition, contracts/production holds, and book and ship activities.
  • Good judgment in balancing business and commercial needs with potential risks/exposures and customer requests.
  • Detail-oriented with a high degree of integrity, intensity, innovation, and involvement.
  • Show passion and dedication to meeting performance goals.
  • Basic knowledge of International Trade (Export, Documentation, and Export Control procedures, Incoterms, Free Trade Agreements, International distribution).
  • Excellent verbal and written communication skills.
  • Strong personality and able to communicate and build partnerships in mainly sales, finance, operations, and other SSOC supporting positions.

Estimated Salary: $70,000 - $90,000 per annum.

Location: EMEA region.

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