Business Support Professional
3 dagen geleden
Mollie is a leading payment service provider that enables businesses to succeed in the e-commerce market.
Job DescriptionWe are seeking a highly motivated and experienced Business Support Specialist to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support to our merchants, ensuring they have a seamless experience when working with Mollie.
In this role, you will be the first point of contact for many of our merchants and will provide support through various channels, including live chat, email, and phone. You will also work closely with our product and sales teams to identify areas for improvement and implement changes to enhance the customer experience.
Key Responsibilities- Provide timely and effective support to merchants via live chat, email, and phone
- Assist merchants with queries related to pricing, terms, onboarding, and technical setup
- Contribute to improving the customer experience by providing feedback and innovative solutions
- Identify opportunities to improve our support processes and implement changes to enhance efficiency and effectiveness
- Bachelor's degree in a relevant field or equivalent experience
- Excellent communication and problem-solving skills
- Fluent French and English language skills
- Experience in a customer-facing role, preferably in a sales-driven environment
- A commercial mindset and ability to understand business needs
- A competitive salary range of €2500-€2777 per month, depending on level of experience
- A bonus based on individual performance twice a year
- Pension and health insurance contribution
- Working from our beautiful new office in central Maastricht
- Friday drinks and fun social events throughout the year
- Variety of internal training programs and growth opportunities
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