Logistics Operations Manager

1 week geleden

Venray, Limburg, Nederland ResMed Voltijd

Logistics Operations Manager

The Logistics Operations Manager will be responsible for developing, implementing, and supervising processes in the Regional European Operation (REO) to ensure compliance with customer and quality/regulatory requirements. This role will lead the European Commercial Operations teams in the development, optimization, and maintenance of European Value Added Service activities and support Design Authorities and QA teams in the management of rework activities in REO and coordinates related activities.

This role will manage the daily activity from inbound to storage and to outbound in the outsourced Regional European Operation in Venray and collaborate with the team leaders of the 3rd party logistics provider. The Logistics Operations Manager will have a centralized focus and require a broad-based view of supply chain. This role will also have a high importance in Europe and be a major player in the actions undertaken to improve and personalize the services provided to ResMed customers and turn that into a competitive advantage.

In addition, the Logistics Operations Manager will be responsible for securing ResMed's operative ability to deliver devices and supplies on time at all relevant customers and patients touchpoints. This includes managing projects and close collaboration with numerous interfaces such as ResMed's agile product team and IT organization, Customer & Technical Service, Commercial, Purchasing, Finance, and Quality Management.

Responsibilities:

  • Implementation of the EMEA Logistic Strategy.
  • Standardize ways of working according to EMEA Logistics Strategy.
  • Act as Single Point of Contact for key topics related to REO operations (e.g. Sales Operations, Customer Service, IT, Service Provider, among others).
  • Work with Logistics EMEA in setting priorities and ways of working for REO operations inclusive of transportation.
  • Builds collaborative work environment with the Commercial Operation team and other critical Stakeholders.
  • Supports designs, Implements, and ensures the compliance of processes at REO and Transportation.
  • Support the definition Valued Added Services for operations, acting as liaison between 3PL (inclusive of Transport Providers) and ResMed.
  • Support ResMed Manufacturing teams to implement rework activity in Europe when needed.
  • Develop KPIs and metrics to evaluate activities related to REO and conduct associated improvements.
  • Identify improvements opportunities in Sustainability.
  • Identification and exploitation of cost saving potentials.
  • Develop and implement local logistics budget monitoring, planning & forecasting.
  • Ensuring high service standards with excellent customer experience.
  • Realizing continuous process improvement & automation.
  • Accompanying company-wide projects with operational expertise.
  • Be the interface between all global ResMed departments and outsourced logistics activities in Regional European Operation.
  • Identify and manage improvements of processes in REO which relates to ResMed activities.
  • Identify and address root cause of upcoming issues in the processes without impacts to customer orders.
  • Lead and drive European projects by engaging with the Business Excellence program and being the point of contact and/or SME for the operations at REO.
  • Leading and developing the onsite team.

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