Customer Service Representative
3 weken geleden
Customer Service Representative Opportunity
We are seeking a highly communicative and customer-focused individual to join our multilingual team in Portugal. As a Customer Service Representative, you will be part of a dynamic team that provides assistance throughout the delivery process, giving the best advice and assisting all customer needs.
What We Offer
- Excellent work opportunity in a leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Facilities centrally located with an excellent public transportation offer and with canteen included;
- Private health insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sports activities and organized events.
Responsibilities
- Assisting customer's needs by answering and issuing messages;
- Communicate with consumers by telephone, email, live chat, messaging and social media;
- Provide advanced sales through servicing to ensure well-rounded and complete beauty solution for consumers;
- Place orders, resolve technical queries, and undertake associated administrative activities;
- Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
- Liaise with leadership and other teams to ensure a full resolution for the consumer;
- Understand the potential risk to the business of some inquiries/complaints;
- Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).
Requirements
- Native Dutch Speaker or C1/C2 Dutch;
- English – minimum B1;
- Great listening and communication skills;
- Attention to detail;
- Aptitude for problem-solving;
- Dynamism and team spirit;
- High School diploma or equivalent qualification;
- EU work permit if not EU Citizen;
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