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Regional Technical Support Specialist
1 week geleden
About the Job
RAEDIAN is looking for a skilled Installation and Maintenance Technician to join our team. In this role, you will be responsible for handling various customer complaints and providing technical support to customers within your assigned region.
Main Responsibilities:
- Provide prompt and effective resolutions to customer complaints, ensuring high levels of customer satisfaction.
- Develop and deliver comprehensive technical training programs for Category A and B customers, enhancing their skills and knowledge.
- Conduct thorough on-site diagnostics and repairs of equipment across regions, guaranteeing efficient solutions.
- Collaborate closely with the domestic pre-sales department to align work tasks and progress updates, fostering teamwork.
- Complete other tasks assigned by the national manager of the region or the department head at headquarters.
Qualifications:
- Must possess a recognized electrician certification from the main power grid.
- Should have over 5 years of experience as an installation electrician or maintenance electrician.
- English is the working language, and those who can speak Dutch or German are preferred.
