Technical Support Professional
2 weken geleden
Job Description
The Technical Support Representative will collaborate with suppliers and dealers to develop the spare parts business in the German market. The role involves monitoring dealer order priorities to ensure smooth operations, working closely with the technical department to provide accurate and informed responses, addressing technical queries related to products, and assisting dealers via email and phone.
The ideal candidate will have native or near-native proficiency in German and fluency in English. They should be skilled in data and statistical analysis, with the ability to generate detailed reports. A team player with the flexibility to work in a multicultural environment is required, along with strong problem-solving abilities and excellent communication skills.
Key Responsibilities:
- Collaborate with suppliers and dealers to develop the spare parts business in the German market.
- Monitor dealer order priorities to ensure smooth operations.
- Work closely with the technical department to provide accurate and informed responses.
- Address technical queries related to products and assist dealers via email and phone.
- Track pricing levels across product categories and monitor dealer inventory levels.
- Conduct training sessions on the parts system for dealers.
- Propose and implement ideas to improve daily operations.
Requirements:
- Native or near-native proficiency in German and fluent in English.
- Skilled in data and statistical analysis, with the ability to generate detailed reports.
- A team player with the flexibility to work in a multicultural environment.
- Strong problem-solving abilities and excellent communication skills.
- Open to travel as needed.
- At least 2 years of experience in agricultural machinery, automotive, or construction is a plus but not required.
- Proficient in computer skills, with SAP experience being a significant advantage.
- Knowledge of Incoterms and full logistics processes.
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