Senior System Engineer

2 weken geleden

Naarden, Noord-Holland, Nederland Pink Elephant Voltijd

At Pink Elephant, we are seeking a highly skilled Senior System Engineer to join our team. As a key member of our IT department, you will be responsible for managing and optimizing our customers' infrastructures, ensuring seamless continuity and identifying areas for improvement.

The Role

  • Guarantee the infrastructural continuity of our customers;
  • Identify problems and bottlenecks, and advise customers on innovation and structural solutions;
  • Write proposals for infrastructural changes;
  • Manage customer expectations through correct and timely communication;
  • Ensure up-to-date customer management documentation.

An Average Work Day

  • 08:00 am – You start your day in consultation at home or in the office with a cup of coffee. You read through your email and see what's on your schedule for the day.
  • 08:30 am – You start on the first scheduled change. For example, a phasing out of two servers at a customer. You work through the change and close it after completion.
  • 09:45 am – Every day at this time the stand-up with your focus group starts. You go through the new changes, incidents, problems and operational activities. These will be divided between you and your colleague according to availability. Of course there is also time for a nice chat, comments and any particularities.
  • 11:00 am – A high-priority incident has come in, namely that many e-mails from a customer in your focus group are not arriving at the recipient. You investigate this incident and try to determine the cause and provide the solution. You liaise with a direct colleague from your focus group to come to a solution as quickly as possible. During this incident you are also in close contact with the customer given the high priority. Around 11:45 you find out that there is a malfunction at Microsoft that is beyond your control. You inform the client about this.
  • 12:00 PM – Pink provides a nice lunch at the office every day. When you're at the office you can join them or take a walk along the beach of the Naarderbos with your colleagues. Conviviality first, but of course you can also discuss any issues you run into.
  • 12:30 PM – You resume your day with the next change that is scheduled for you. A customer would like to place files in a fixed location which are automatically uploaded via sftp to another location. You investigate the possibilities, look at the risks and impact of the change and write a Request for Change.
  • 14:30 PM – Once a week you will have a planning meeting with your Operations Coordinator. In this meeting you go through the open changes and incidents that are in your name. You plan these in consultation on the basis of priority.
  • 15:30 PM – To end the day quietly, you save the Operational Activity related to the update check for the last of the day. You check according to fixed steps whether your customer's environment has received the correct and all required Windows Updates.

The Candidate

  • Show at least an MBO-4 ICT diploma;
  • Excellent command of the Dutch and English language.

What is not required, but will certainly give you plus points?

  • Show that you have several years of experience in IT in the area of managing servers;
  • Demonstrate knowledge of Enterprise Windows Server environments, Desktop Publication and Application Virtualization (Citrix, RES Workspace Manager, App-V), Netscaler and/or SCCM and/or Security Management, Office 365 and Azure;
  • Know the principles of ITIL.

The Benefits

Besides a nice salary, Pink Elephant thinks it is important that you know how to develop yourself, no matter what. The salary range runs from EUR 2.600 – EUR 4.100 (obv 40 hours), depending on your knowledge and experience. An own Pink Academy, internal knowledge sessions, events and a wide range of different colleagues will certainly contribute to this. A customized training plan will ensure that you actually take those steps. Depending on your scale, you will receive a car, mobility budget or travel allowance. Because we find it important that you always feel good about yourself, you will get 28 vacation days with the possibility to buy 20 more (based on 40 hours). But the most important thing is that all Pinkers enjoy their work, because only then can we bring out the best in each other.

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