IT Support Manager
4 dagen geleden
Job Summary
Wolters Kluwer Global Business Services B.V. is seeking a highly skilled IT Support Manager to join our team. As an IT Support Manager, you will be responsible for leading and managing a team of professional support employees in a global organization.
Key Responsibilities
- Direct and manage a team of individual contributors to deliver a secure, productive, and reliable end-user environment.
- Solve user incidents and fulfill requests within the designated SLAs with high user satisfaction.
- Manage the service delivery from multiple vendors.
- Focus on proactively addressing issues prior to incidents occurring.
- Gather feedback from users and incorporate insights into the end-user roadmap.
- Drive resolution of critical user issues by partnering with various departments within Wolters Kluwer, as needed.
- Experience working with hardware, software, and services vendors.
- Accountable for the performance and results of a department or area by ensuring that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements.
- Work with business stakeholders (BRM's) to provide project status and discuss key topics.
- Experience on the following topics and technology: Office 365, Windows and MAC operating systems, Service Now, Active Directory, disaster recovery plans, antivirus, and print servers.
- Following the latest technology trends related to Workplace Technology Services and adjacent technology.
Requirements
- Bachelor's degree in computer science or related experience.
- 10+ years combined experience in managing business relationships and delivering IT services.
- Relevant experience (at least 7 years) in managing complex IT landscapes and IT teams.
- Strong leadership, management, and communication skills, with the ability to motivate, inspire, and develop a high-performing team.
- Excellent problem-solving, analytical, and troubleshooting skills, with the ability to handle complex and ambiguous situations.
- Customer-focused, service-oriented, and collaborative mindset, with the ability to build and maintain positive relationships with end-users, stakeholders, and vendors.
- Fluency in English is required, other languages are a plus.
About Wolters Kluwer
Wolters Kluwer is a leading global provider of information, software, and services for professionals. We serve customers in more than 180 countries, operating through five divisions: Health; Tax & Accounting; Corporate Performance & ESG; Financial Corporate Compliance; and Legal & Regulatory. The company employs approximately 20,000 people worldwide.
What We Offer
We offer a great compensation package including bonus, a laptop/smartphone, a generous contribution to your pension, and outstanding international career opportunities. Furthermore, the opportunity to work remotely, allowances for commuting and working from home, equipment to support working from home including a laptop, screens, desk, and chair.
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