Virtual Assist Support Professional

3 weken geleden


Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd
About the Role

Ecolab is seeking a highly skilled Virtual Assist Support Professional to join our team. As a key member of our Virtual Assist Support Team, you will play a critical role in delivering exceptional service to our customers.

As a Virtual Assist Support Professional, you will be responsible for resolving a wide range of technical issues and queries from our customers, partners, and colleagues. You will work closely with our field staff to ensure that customers receive timely and effective support, with a focus on achieving high first-time fix rates.

In addition to your technical expertise, you will also be responsible for building effective relationships with our customers and stakeholders, providing actionable feedback and insights on how we can improve our service, and assisting with various tasks and projects aimed at driving our future success.

Key Responsibilities
  • Resolve technical issues and queries from customers, partners, and colleagues
  • Work closely with field staff to ensure timely and effective support
  • Build effective relationships with customers and stakeholders
  • Provide actionable feedback and insights on how to improve our service
  • Assist with various tasks and projects aimed at driving our future success
Requirements
  • Proficient in English and one of the following European languages: French, German, Italian, or Dutch
  • Experience in customer service or a comparable field
  • Ability to deal well with ambiguity
  • Healthy amount of self-reflective ability
  • Cultural awareness
What We Offer

We offer a unique opportunity to join a team with the freedom and responsibility of a start-up, backed by the resources and support of a Fortune 500 company. As a key member of our team, you will have the opportunity to develop your skills and expertise, and contribute to our future success.



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