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Housekeeping Operations Manager

2 maanden geleden


Amsterdam, Noord-Holland, Nederland Radisson Blu Hotel, Amsterdam City Center Voltijd
Job Description

As a Housekeeping Supervisor at Radisson Blu Hotel, Amsterdam City Center, you will play a vital role in ensuring the highest standards of cleanliness and guest satisfaction in our hotel.

Key Responsibilities:
  • Guest Experience: Support the smooth operation of the housekeeping department, ensuring all aspects of the guest experience are delivered to the highest levels.
  • Problem Resolution: Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • Departmental Performance: Deliver on plans and objectives, ensuring housekeeping initiatives and hotel targets are achieved.
  • Team Supervision: Supervise the housekeeping team and foster a culture of growth, development, and performance within the department.
  • Cost Control: Ensure costs and inventory are controlled, and productivity and performance levels are attained.
  • Stakeholder Relationships: Build and maintain effective working relationships with all key stakeholders.
  • Service Standards: Take ownership of departmental programs that advance service standards, profitability, and cost control.
  • Compliance: Ensure adherence and compliance to all legislation, performing follow-up as required.
Requirements:
  • Experience: Experience in housekeeping, preferably in a supervisory or management role.
  • Leadership Skills: Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
  • Guest Service: Commitment to delivering exceptional guest service with a passion for the hospitality industry.
  • Problem-Solving: Ability to find creative solutions with proven problem-solving capabilities.
  • Integrity: Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
  • IT Skills: Experience of working with IT systems on various platforms.
  • Communication: Strong communication skills.