ICT Coordinator for Operational Excellence

2 weken geleden


Delft, Zuid-Holland, Nederland DSM Voltijd
Job Summary

We are seeking an ICT Coordinator to manage and coordinate operational ICT activities for our team. As an ICT Coordinator, you will be responsible for ensuring the optimal use of ICT resources and services, providing training and guidance to end-users, and collaborating with local contacts to resolve issues.

Key Responsibilities

• Ensure end-users are well-equipped and instructed in the optimal use of IT workplace and infrastructure services.
• Collaborate with local contact persons to solve issues.
• Engage with the Digital Partner and Business Management organization to secure adequate support for appointments and resource availability.
• Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications.
• Manage vendor relationships.
• Handle ICT Service Exceptions, ICT Communication, and ICT Service and Process Management.

Requirements

• Education: Senior Secondary Vocational Education in IT or equivalent.
• Familiarity with operational ICT procedures and processes, ICT technical infrastructure, and business needs and practices related to the use of ICT resources and services.
• Experience with System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools.
• Approximately 3 years of experience in the domain.
• Fluency in Dutch and English.

About DSM

At DSM, we are committed to inclusion and believe that when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive.
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