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IT Service Technician

2 maanden geleden

Duitsland, Nederland WWK Lebensversicherung a. G. Voltijd
IT Service Technician Job Description

WWK is seeking a skilled IT service technician to join our team. As an IT service technician, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees.

Key Responsibilities:
  • Provide 2nd level support, including troubleshooting and case-closing processing of fault reports, and documentation in the service desk system.
  • Ensure the independent and timely installation, configuration, maintenance, and support of hardware, software, or telecommunications systems.
  • Support employees with all matters related to workplace hardware.
  • Carry out hardware relocations (PC, monitor, telephone, etc.).
  • Conduct inventory of IT end devices and maintain the CMDB.
  • Participate in the selection of technical equipment for workplace hardware and in projects.
  • Act as the training officer in the group.
  • Collaborate with specialist departments and external partners.
Requirements:
  • Completed IT training, e.g., IT specialist for system integration (m/f/d), or comparable qualification in the IT field.
  • Career changers with a high affinity for IT and professional experience in 1st and 2nd level support.
  • Software and hardware knowledge in the Microsoft environment.
  • CompTIA A+ certification (or comparable) is desired.
  • Strong communication skills, responsible, able to work under pressure, team player, and proactive with a keen sense of customer needs.
  • Friendly and confident demeanor.
  • German language skills at least C1 level.
  • ITIL knowledge/certification is an advantage.
About WWK:

WWK is one of the most traditional and innovative companies in the German insurance industry. We are an independent and modern financial services provider with strong substance and growth, and we are one of the market leaders in the area of unit-linked life insurance.

What We Offer:
  • 31 days of vacation per year.
  • 38-hour workweek with overtime compensation.
  • 5 additional days of vacation through deferred compensation.
  • Training and further education opportunities.
  • Company pension scheme.
  • Gift break in our coffee bar.
  • JobRad.
  • Home office.
  • Canteen.
  • Location close to the city center.
  • Numerous sports facilities.
  • Attractive company events.