Services Director, Computed Tomography and Advanced Molecular Imaging
4 dagen geleden
At Philips, we are seeking a highly experienced Services Leader to lead our Computed Tomography and Advanced Molecular Imaging (CT and AMI) business services. As a key member of our team, you will be responsible for driving the growth and profitability of our services business, while ensuring exceptional customer satisfaction and quality delivery.
About the Role:- Manage the CT and AMI service business with full P&L end-to-end responsibility
- Responsible for the business segment Advanced Molecular Imaging (AMI)
- Define the CT and AMI business model of profitability over the service axis, focusing on nurturing IB, quality turnaround, and Integral Gross Margin (IGM) driven by reliability and remote services
- Own the services portfolio for the business, connected to the overall aspirations of the Business
- Own the performance management of the services with focus on revenue recognition, integral gross margin, customer satisfaction, services productivity, resources utilization, SLA, and project performance
- Define the requirements for enablers across the end-to-end chain for business services
- Drive the needed market capabilities for business-specific services delivery
- Develop and maintain a strategic services plan to meet future requirements and incorporate relevant business trends and needs
- Ensure quality and regulatory compliance within its business services
- Act as a thought leader and spokesperson for the Business Services
- Drive requirements into the product and solution development programs to secure serviceability and solution delivery readiness
- Responsible for business-based delivery operations: technical/remote support (L1/L2), SLA management, implementation, integration, and training
- Maintain up-to-date technical capabilities and build new capabilities as required (e.g., remote services, cloud services)
- Ensure cross-functional alignment with other key stakeholders in the end-to-end value chain, including general management of businesses as well as functions (e.g., quality and regulatory, finance, R&D, markets)
- Drive capability-building and talent/leadership development to ensure the efficient operation of the business services function
- Team up with Market Services and Solution delivery leaders for portfolio feedback, performance management, services market introductions, and solution delivery readiness
- Minimum 15+ years of experience in providing services-based solutions to customers in the healthcare industry, including the Services aspects in global and multicultural settings
- Strong business acumen, including CT knowledge (preferred)
- Proven leadership and capability building of large services teams in cross-cultural, multi-site setups, and matrix organizations
- Quality mindset and knowledge of challenges of our customers in healthcare and how we can support our customers deliver through solutions and services
- Insights and experience with technology, business model, or customer success transformational change and capability development (ideally)
- Emotional Intelligence and thought leadership to influence peers and cross-functional teams
- Broad understanding of full-range business challenges and opportunities and internal/external trends in services and solution delivery
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Best, Noord-Brabant, Nederland Philips VoltijdJob Title: Services Leader, Computed Tomography and Advanced Molecular ImagingAt Philips, we are committed to delivering high-quality services that meet the evolving needs of our customers in the healthcare industry. We are seeking an experienced Services Leader to join our team and lead our Computed Tomography (CT) and Advanced Molecular Imaging (AMI)...
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Best, Noord-Brabant, Nederland Philips VoltijdJob Title: Service Leader, Computed Tomography and Advanced Molecular Imaging BusinessAt Philips, we are seeking a highly skilled Service Leader to join our team and lead our Computed Tomography and Advanced Molecular Imaging business. As a Service Leader, you will be responsible for driving the growth and profitability of our services business, while...
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Best, Noord-Brabant, Nederland Philips VoltijdJob Title: Service Leader, Computed Tomography and Advanced Molecular Imaging BusinessAt Philips, we are seeking a highly skilled Service Leader to join our team and lead our Computed Tomography and Advanced Molecular Imaging business. As a Service Leader, you will be responsible for driving the growth and profitability of our services business, while...
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