Senior Risk and Fraud Manager
6 dagen geleden
The role at Recharge involves contributing expertise and experience to achieve the goals of the Risk and Fraud department.
As a Senior Risk and Fraud Specialist, you will be responsible for implementing the Risk and Fraud strategy and contributing to substantial progress to the roadmap with the Product Managers and the Director of Payments & Risk to drive innovation and new initiatives for the Fraud prevention platform and framework.
You will work with a team of Fraud Analysts, responsible for rules configuration, projects, performance monitoring and data analysis with a consistent focus on priorities, KPI's and execution of the strategy.
You will be a key linking pin between multiple internal teams and external suppliers. You will be accountable for the Fraud Ratio and Approval Rate, as well as share the accountability for the Fraud Chargeback result on the P&L.
Responsibilities and Duties
Strategy
- Implement a transition from external tools to an internal risk decisioning and management capability
- Develop and execute the Fraud Risk strategy
- Mitigate fraud and abuse
- Work with cross-functional teams to deliver financial and customer experience-related goals by designing and implementing fraud prevention policies
Execution
- Lead initiatives to continuously improve Fraud- and Approval rates to drive commercial results
- Identify root causes of problems related to Fraud prevention and take ownership to have the team work collaboratively toward solutions
- Keep the chargebacks and notifications of fraud under control and out of the monitoring programs
- Build compelling business cases to support new initiatives and get them prioritised on the roadmap
- Monitor key metrics to derive insights and identify opportunities
- Provide reviews on the performance to the Management Team
Requirements
- At least 5+ years of experience in fraud prevention or risk management
- Knowledge of schemes' fraud and chargeback regulations
- Strong analytical, quantitative and critical thinking skills
- Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities at once with a strong commercial sense
- Team player with strong interpersonal, relationship-building, and stakeholder management skills
- Excellent organizational and communication skills, attention to detail and analytical reasoning
What we offer
- 30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam
- Flexible working hours and an office overlooking the Amstel
- Macbook Pro or Windows Laptop
- Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning
- Free healthy breakfast, lunch and snacks by our in-house chef
- Free Dutch classes to help out with daily life in the Netherlands
- Regular parties, celebrations and other events
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