Release Manager

4 dagen geleden

Amsterdam, Noord-Holland, Nederland Yacht Voltijd

Work with Us

We are searching for an experienced Release Manager to play a key role in managing the release lifecycle of our software products. This person will be responsible for triaging and allocating Level 3 support tickets. You will ensure the smooth delivery of software releases, coordinate with multiple teams across the organization, and oversee the resolution of critical production issues.

Main Responsibilities

  1. Release Management:
  • Plan, coordinate, and manage the end-to-end release processes for multiple projects.
  • Schedule, manage, and communicate releases across the internal community.
  • Work closely with Product Owners, Product Managers, Scrum Masters, and development teams to ensure timely and smooth delivery of releases.
  • Ensure that releases are delivered on time and within scope, while maintaining high-quality standards.
  • Lead release planning meetings and manage release readiness reviews.
  1. Level 3 Support (Incident Management):
  • Triage and distribute Level 3 support tickets, ensuring timely and effective solutions for critical production issues.
  • Work closely with the development and operations teams to track and resolve complex issues.
  • Provide clear communication and updates to stakeholders on the status of critical support cases.
  • Act as an escalation point for major incidents and manage them through to resolution.
  1. Collaboration & Stakeholder Management:
  • Work in a cross-functional team environment, coordinating with various departments such as development, QA, operations, and product management.
  • Ensure alignment of release planning with business goals and objectives.
  • Maintain strong communication with internal and external stakeholders, ensuring clear visibility of release schedules and support ticket progress.
  • Facilitate post-release retrospectives and contribute to continuous improvement of the release process.

Requirements

  • Strong understanding of the SAFe framework and Agile development methodologies.
  • Proven Experience in Release Management within an Agile or SAFe environment.
  • Experience handling Level 3 Support for critical production issues.
  • Solid planning and coordination experience for managing topics on a User Story level.
  • Excellent communication and coordination skills to work with cross-functional teams and manage stakeholder expectations.
  • Experience in IT service management tools (e.g., YouTrack, ServiceNow).
  • Effective interpersonal and communication skills.
  • Proficiency in English is a must, French or Dutch is a plus.
  • Able to create and monitor KPIs monthly to take informed decisions.
  • You are autonomous, accountable, professional, and able to do transversal management among various geographical regions.

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