Customer Service Representative
2 weken geleden
About the Role:
As a Customer Service Representative at Trivium Packaging, you will be responsible for managing the daily order-to-cash process with customers. Key activities include customer data processing, order entry and management, delivery handling, inbound customer inquiries, and coordination with supply chain.
Key Responsibilities:
- Manage the order process in SAP
- Handle all communication with customers regarding orders, deliveries, and invoices
- Address escalations with local supply chain if order prioritization is needed
- Responsible for updating prices in SAP
- Increase customer satisfaction by creating and maintaining positive customer relationships
- Provide accurate demand planning forecasts to support optimized production planning
- Handle inbound new customer inquiries, communicate the Trivium value proposition to potential customers
- Actively support customer creation process: collect required information and make requests to the master data department
- Involvement in Litho creation/invoicing may depend on business needs
Requirements:
- BS degree, preferably in business or technical direction
- 1-2 years of experience in customer service or sales support roles
- Strong knowledge of SAP or equivalent ERP systems
- Clear affinity for using software like CRM and MS Office
- Professional selling and negotiation training are preferred
- Good command of English (C1), French is a significant advantage
- Demonstrated ability to develop and work in a team culture with other internal departments including R&D, Customer Service, and Supply Chain
Competencies:
- Willingness and ability to cooperate with customers, managers, and colleagues
- Organizational skills
- Team Player (good communication, exchange information proactively, service-oriented)
- A sense of responsibility, care, high accuracy, reliability
- Ability to recognize problems, describe, and implement solutions
- Strong analytical skills
- Dealing with pressure
- Willigness and ability for constant and comprehensive personal training
- Flexibility
- Assertiveness
- Willingness to travel
- Reporting and statistics
Equal Opportunity Employer:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.
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