Digital Operations Specialist

3 weken geleden

Amsterdam, Noord-Holland, Nederland adidas Voltijd
About the Company

adidas is a global leader in the design, development, and sale of athletic footwear, apparel, and accessories. As an Assistant Manager Digital Operations, you will play a critical role in supporting the company's e-commerce platform and ensuring seamless operations.

Job Description

We are seeking an experienced Digital Operations Specialist to join our team on a temporary basis for 9 months. In this role, you will be responsible for providing key support to day-to-day business operations, including product launches, project management, and day-to-day operations.

Product Launches:

  • Support the Digital Consumer Operations team in defining global operations best practices, communicating strategies, and monitoring performance.
  • Execute local market activations of fast-selling products via app mechanics to ensure operational stability and drive business objectives.
  • Coordinate with Global Hype teams to launch EU-specific hype products.
  • Drive growth initiatives related to APP KPIs through product launches and mechanics.
  • Activate membership programs via Membership mechanics.

Project Management:

  • Support operationally focused projects or enhancement requests with local and global teams across Trading, Digital Product, Marketing Activation, and BU teams.
  • Contribute to business initiatives by becoming a subject matter expert, understanding business needs, and proposing creative solutions.
  • Collaborate closely with Originals, Football, and Running BU teams to onboard them on local market activations executed via mechanics.
  • Work with Digital Product teams to enhance or develop new functionalities for app mechanics.

Day-to-Day Operations:

  • Provide first-level escalation support for local market business functions.
  • Monitor and coordinate with IT Service Managers for ticket prioritization and resolution, relaying communications to line managers and stakeholders.
  • Evaluate the success of the eCommerce Platform operations strategy across .COM and Adidas APP through constant monitoring of operational KPIs (no oversell, no cancellations, no bot attacks, sell-through, net sales).
  • Manage and verify ecommerce data across different platforms (inventory, order management, etc.) – ensuring platform stability and core KPIs.
  • Manage the local product launch calendar while documenting KPIs and results after each campaign via scorecards.
  • Navigate inventory, order management, IT, and platform-related topics and systems for issue management.

Education and Stakeholder Management:

  • Become a subject matter expert on platform capabilities across app and .com.
  • Develop creative solutions to support eCom growth initiatives, such as app business.
  • Educate BUs, Trading, and Buying teams on executing fast-selling products via app mechanics and driving the agenda behind it.
  • Provide scorecard results for each activation showcasing results and conclusions post every market launch.

Key Relationships:

  • Local eCom Teams – Trading, Buying, Digital Merchandising, Analytics, Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom, and Media teams, Retail IT partners
  • Global Teams - Digital Hype & Product teams, Global IT, BUs
  • External Teams - External vendors

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience. The salary range reflects the importance of the role and the expertise required to excel in it.

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