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Desktop Support Engineer

2 maanden geleden

Drachten, Friesland, Nederland Excis Ltd Voltijd

 Job Summary:
 
As a seasoned Desktop Support Engineer, you will be responsible for providing expert technical assistance to users, troubleshooting complex issues, and collaborating with IT teams to ensure swift resolution and user satisfaction.
 
Key Responsibilities:
 

  1. Address user tickets regarding hardware, software, and networking.
  2. Walk customers through installing applications and computer peripherals.
  3. Ask targeted questions to diagnose problems.
  4. Guide users with simple, step-by-step instructions.
  5. Conduct remote troubleshooting.
  6. Test alternative pathways until you resolve an issue.
  7. Customize desktop applications to meet user needs.
  8. Record technical issues and solutions in logs.
  9. Direct unresolved issues to the next level of support personnel.
  10. Follow up with clients to ensure their systems are functional.
  11. Report customer feedback and potential product requests.
  12. Help create technical documentation and manuals.

 Requirements:
 
  1. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  2. Hands-on experience with Windows/Linux/Mac OS environments.
  3. Working knowledge of office automation products and computer peripherals, like printers and scanners.
  4. Knowledge of network security practices and anti-virus programs.
  5. Ability to perform remote troubleshooting and provide clear instructions.
  6. Excellent problem-solving and multitasking skills.
  7. Customer-oriented attitude.

 Essential Qualifications:
 
  1. Fluent Dutch and English is a must requirement.
  2. Experience analyzing business requirements and translating them into technical solutions.
  3. Experience using Agile methodology.
  4. Experience with Win10 & 11, Office 365, One Drive, Intune, Walk in Centre, Service Now, Imaging and setting up devices through network, VIP Support.