Service Operations Manager

2 weken geleden

Amsterdam, Noord-Holland, Nederland Fluence Voltijd
Job Description:

Fluence is seeking a highly skilled Service Operations Manager to join our regional team covering operations in the Benelux, Nordics, and Baltic countries. The successful candidate will be based in the Netherlands and will be responsible for managing the BESS system (battery, inverter, transformer, etc.) remotely.

Key Responsibilities:
  • Identify issues, diagnose the system, and analyze risks.
  • Develop and implement solutions for hardware and software using company platforms, tools, and libraries.
  • Plan the maintenance/repair process, including timeframe, spare parts, and documentation.
  • Continuously improve system performance.
  • Train and lead the supplier's (maintenance subcontractor) team during on-site troubleshooting and maintenance.
  • Communicate with customers to meet their needs, create and submit timely reports, and follow up on issues.
  • Ensure safe operations and maintenance activities on-site, prioritizing safety as our top concern.
  • Collaborate with various stakeholders, including customers, subcontractors, project management, OEM, product, software, and technical teams.
  • Manage incidents in the maintenance platforms (Jira, Salesforce), track the progress of solutions and investigations, and ensure they move forward without delays.
  • Register assets in the platform, track historical data, and maintain accurate records.
  • Use a personal company laptop as your main tool.
  • Familiarize yourself with main contractual requirements.
Requirements:
  • Technical education at MBO level in electrical engineering or a related field.
  • At least 2-3 years of industry experience in electrical engineering.
  • Ability to quickly learn how to use company hardware, software, digital tools, and platforms.
  • Driver's license (category B), willingness to travel (15% of time) to sites in the region.
  • Excellent communication skills (written and verbal) in English.
  • Proactive, creative, team player, able to get things done, ready to learn and support the team.
  • Able to work on several tasks, coordinating multiple sites.
  • Holder of Dutch residence and physically located in the Netherlands, or holder of EU passport and willing to relocate to the Netherlands.
  • Fit Fluence Culture: be Responsible, Agile, Lead, and Fun.

Fluence is an equal opportunity employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

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