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Job Description

As a Customer Care Representative at Undutchables, you will be part of our European Customer Service division, which consists of two departments: Sales Support and Consumer Care. In the Consumer Care department, you will be responsible for providing excellent service to our consumers, assisting them with questions and issues, and ensuring their satisfaction.

Key Responsibilities:
  • Provide service to consumers via live chat, email, and social media.
  • Decide whether a question, comment, or complaint should be handled online or offline.
  • Document your activities in our ERP and CRM systems.
  • Propose improvements and recognize opportunities in response to consumer questions and processes.
Requirements:
  • You have customer service experience.
  • You have excellent communication skills.
  • You are empathetic and flexible.
  • You have excellent English and German language skills.
  • You have affinity with social media.
  • You think ahead and dare to take the initiative.
  • You are available 32-40 hours per week.