Food Processing Solutions Expert
4 uur geleden
Marel is a world leader in advanced food processing solutions. We're committed to creating a sustainable and affordable food future.
Job DescriptionWe're seeking a skilled Food Processing Solutions Expert to join our team. In this role, you'll provide technical support and expertise to customers, regional teams, and field service teams. You'll be the go-to person for all technical/technological questions in your area of expertise (Controls Systems). Your primary responsibilities will include:
- Solving cases online/remotely and/or deciding on follow-up actions in a timely manner, following the escalation process.
- Advising and informing internal stakeholders on technical solutions and case status.
- Ensuring that field service engineers' debriefings are processed, and Customer Support is informed about follow-up actions.
- Updating and/or registering machine information in the Installed Base Management system.
- Identifying technical improvements that can be used for potential commercial opportunities.
- Creating and maintaining service documentation (Service Info, Service Letter, and Service Notice).
- Monitoring, evaluating, and coordinating reported technical feedback.
- Identifying structural issues from reported technical feedback.
- Being the central point for supporting knowledge build-up in regions and the industry/product group.
- Identifying the need for technical and technological knowledge within regions (technical support engineers).
- Sharing knowledge proactively with regions (technical support engineers).
- Providing input to the Marel Academy for training materials.
$65,000 - $85,000 per year, depending on location and experience.
BenefitsYou can expect:
- Freedom to take initiative and make a real impact in a growing global business.
- Clear objectives and realistic demands.
- A network of specialists who are always willing to help.
- An environment of trust and respect with space to explore and fail.
- Endless possibilities to keep learning: Access to LinkedIn Learning.
To succeed in this role, you'll need:
- Bachelor's work and thinking level. An educational Bachelor Degree is not required.
- Education in Mechatronics, Electrical- or Software engineering, or matching working experience.
- Excellent written and spoken English, Dutch preferred.
- Strong technical background on high-level food processing equipment required.
- Excellent communicator with analytical skills and the ability to work under pressure.
- Experience in field service or technical support is preferred. Experience in the food industry is an advantage.
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Boxmeer, Noord-Brabant, Nederland Marel VoltijdAbout MarelMarel is a world leader in advanced food processing solutions, committed to transforming the future of food by creating a sustainable and affordable production environment.
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