Logistics Coordinator

We are seeking a highly skilled and motivated individual to join our team as a Control Tower Assistant. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our transportation network, providing exceptional customer service, and driving business growth.

Your primary focus will be on maintaining close relationships with customers, internal departments, and external partners to ensure timely and efficient transportation of goods. You will be the go-to person for customers, handling complaints, claims, and logistical administration, and proactively identifying process deviations and bottlenecks to find solutions.

As a Control Tower Assistant, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to achieve exceptional results. If you are a motivated and customer-focused individual with a passion for logistics and transportation, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Maintain close contact with customers, internal departments, and external partners to ensure timely and efficient transportation of goods.
• Handle complaints, claims, and logistical administration, and proactively identify process deviations and bottlenecks to find solutions.
• Develop and maintain strong relationships with customers, internal departments, and external partners to drive business growth.
• Collaborate with the team to achieve exceptional results and contribute to a positive and inclusive work environment.

Requirements

• At least 2 years of work experience in a similar role, such as customer service representative, transport planner, logistics coordinator, or another customer-oriented function.
• Social skills, a healthy dose of humor, and the ability to pick up the phone and talk to colleagues and customers.
• A service-oriented mindset, thinking in solutions, working well in a team, and considering the job done when it's finished.
• Good command of both Dutch and English, spoken and written.

What We Offer

• Salary, based on your skills, knowledge, and work experience.
• Plenty of free time, namely 28 vacation days (based on full-time employment).
• A bonus You will receive a 5% gratuity payable in November.
• The possibility to work from home for a few days, as long as the work allows it.
• Encouragement for personal growth and education, through training via our internal academy and external (logistics) study opportunities.