Customer Care Director
7 dagen geleden
About the Role
This is a leadership position responsible for managing all operational and customer success capabilities in support of the Europe and MEA business units. The successful candidate will collaborate directly with customers and sales and supply chain leaders to meet the growth initiatives of the regions.
Key Responsibilities
- Manage the daily operations staff in the Hoofddorp InVue office.
- Establish process and procedures, and revise when necessary for changes in business.
- Ensure the customer is serviced full cycle (inquiry to after delivery support) to the expectation of the customer as well as InVue management.
- Lead effective management of demand & supply for the EMEA region to service the needs of customers as well as meet the financial goals of InVue.
- Provide direct operations support to high profile accounts including demand planning, QBR facilitation, project management and escalations.
- Ensure the controls are in place and processes are executed for all financial transactions affecting the office.
- Assist corporate with Human Resources and Payroll related functions including on-site recruitment, orientation, employee relations, benefits, and compliance.
- Manage sales and marketing administrative support roles.
- Understand and manage the complexities of the business operations and know when and where improvements need to be made and where the position should focus.
- Manage projects assigned on an as needed basis.
- Collaborate with sales leadership on regional growth strategies.
- Work closely with US counterparts in product marketing, quality, engineering and planning to service the needs of the EMEA market.
- Work directly with and support country specific 3rd party service partners.
Requirements
- Completion of HBO or Bachelor Degree's in Business or related field.
- At least 5 years of people and department leadership experience.
- Previous experience working for a multi-national organization.
- Exp. in Customer Service, Order Management, Key Account Management, Supply Chain / Logistics
- Customer facing account management experience.
- Advanced knowledge in Microsoft Word, Excel, PowerPoint, and Outlook.
- Capable of working with individuals at all levels and across all departments of an organization.
- Independent and resourceful.
- Excellent communication skills, both verbal and written.
- Ability to work under pressure, multi-task and meet deadlines.
- Fluent in written and spoken English and Dutch.
- German, French, Italian and Spanish languages a plus.
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