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Onsite IT Services Coordinator
1 week geleden
We are seeking a highly skilled Onsite IT Services Coordinator to join our team at Stefanini NV. As an Onsite IT Services Coordinator, you will be responsible for managing and coordinating operational ICT activities, providing training and guidance to end-users, and ensuring that IT solutions are compliant with corporate, security, and architecture requirements.
About the RoleThe Senior Onsite IT Technician manages and/or coordinates operational ICT activities (locally - for medium to large sites, or remotely - for small sites), and provides training and guidance towards end-users, for an optimal use of ICT, covering applications, workplace, and infrastructure services. He/she ensures that IT solutions within the scope of the role are compliant to relevant corporate, security and architecture requirements, and that deviations are dealt with promptly and according to the defined processes and procedures.
Key Responsibilities:- Advise end-users in the usage of ICT tooling and support processes for incidents and standard requests (MYDSM portal, self-help, self-healing, best practices)
- Act as first escalation level for end-users towards IT Suppliers and/or Manager
- Provide training and guidance to local business contact persons for workplace and infrastructure
- Responsible to maintain Remedy tickets assigned to local site(s) and follow-up with local ICT business contacts until execution; Update Remedy and closetickets
- Responsible for hardware/software management (purchase, inventory/spares, and disposal) repair and maintenance according to agreed processes and compliant with agreed requirements
- Responsible to facilitate end-user complaints and escalations and bring them for management attention in accordance with the agreed Service Engagement / Escalation Matrix
We offer a stable multinational environment, opportunities for professional development, exposure to an international environment as part of a multicultural team spread across Europe, and the possibility to follow trainings via Stefanini University, IT and soft skills training provided by our specialists.
