Global Incident Resolution Strategist

4 dagen geleden


Hoofddorp, Noord-Holland, Nederland 3330 Kyndryl Nederland B.V. Voltijd

Company Overview

Kyndryl Nederland B.V. is a global technology leader with a strong presence in the Netherlands, providing mission-critical services to Fortune 100 clients.

Salary

The estimated annual salary for this position ranges from €80,000 to €110,000, depending on experience and qualifications.

Job Description

This role plays a vital part in identifying, implementing, and executing orchestration and operational responsibilities for service provisioning in relation to service availability and continuity.

The Technical Escalation Manager will lead major incident resolution efforts, collaborating with engineers from various competencies to analyze root causes and implement corrective actions.

Responsibilities include:

  • Solving major incidents efficiently to minimize downtime and impact on business operations
  • Steering the major incident process to achieve quick resolution and minimize escalation
  • Preventing re-occurrence through proactive identification of service improvements and implementation of best practices

Required Skills and Qualifications

To be successful in this role, candidates should possess at least 6+ years of relevant experience in IT service management and a deep understanding of multiple IT landscapes and technology stacks.

Fluency in Dutch language and ability to work in a dynamic environment are essential. Based in the Netherlands, this position offers opportunities for professional growth and development.

Benefits

As a valued employee of Kyndryl Nederland B.V., you can expect:

  • A competitive salary range of €80,000 to €110,000 per year
  • Ongoing training and professional development opportunities
  • A collaborative and diverse work environment
  • Access to cutting-edge resources and technologies

Others

Kyndryl Nederland B.V. values diversity and inclusivity, providing an equitable culture where employees can bring their whole selves to work. We offer a comprehensive benefits package that supports your well-being and allows you to thrive in your role.



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