Customer Service Representative

5 dagen geleden

Hoogeveen, Drenthe, Nederland Trivium Voltijd
Job Overview

In this critical role, you will be the primary point of contact for both internal and external customers, resolving issues and building strong relationships across various departments. Your key responsibilities will include managing the customer order process, including order entry in SAP, pricing, delivery, order status updates, returns, and complaint resolution.

You will handle all communication with customers about orders, deliveries, and invoices while actively supporting the Sales team by reporting, tracking, and challenging forecast accuracy. Additionally, you will address escalations with local supply chain if order prioritization is needed and update prices in SAP.

Your goal will be to increase customer satisfaction by creating and maintaining positive customer relationships. You will also provide accurate customer demand planning forecasts to support optimized production planning and actively support the customer creation process by collecting required information and making requests to the master data department.

Key Responsibilities
  • Manage customer order process, including order entry, pricing, delivery, and order status updates.
  • Handle all customer communications regarding orders, deliveries, and invoices.
  • Support the Sales team by reporting, tracking, and challenging forecast accuracy.
  • Address escalations with local supply chain if order prioritization is needed.
  • Update prices in SAP.
  • Provide accurate customer demand planning forecasts to support optimized production planning.
  • Actively support the customer creation process by collecting required information and making requests to the master data department.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Professional customer service skills/training.
  • Good knowledge of English (C1).
  • Good knowledge of German (C1) and French (C1).
  • Good knowledge of MS Office.
  • Willingness to travel.
  • 2-4 years' experience in customer service or sales support role.
  • Strong knowledge of SAP or equivalent ERP system(s).
  • Clear affinity with using software like CRM (Sales Force) or equivalent and MS Office.
  • Demonstrated ability to develop and work in a team culture with other internal departments.
About Trivium Packaging

Trivium Packaging is a global sustainability leader in metal packaging with over 60 locations worldwide. We serve a diverse range of customers in various end markets, and our company has ambitious sustainability targets, focusing exclusively on products that are infinitely recyclable.

We offer a supportive work environment where teamwork is celebrated and encouraged, development and training programs, autonomy & accountability for areas of responsibility, opportunities for future career development within a well-established multinational company, and more.

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