Customer Service Expert

2 weken geleden

Amersfoort, Utrecht, Nederland FrieslandCampina Voltijd
Job Overview

FrieslandCampina is a dynamic company seeking a highly skilled Customer Services Officer to join our team. As a key member, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.

About the Role

This is a challenging opportunity for someone who is passionate about working in a fast-paced international environment. You will work closely with various departments, including Sales, Logistics, and Planning, to provide top-notch support and services to our customers.

Responsibilities
  • Providing timely and effective responses to customer inquiries via phone, email, or other channels
  • Resolving customer complaints and concerns in a professional and courteous manner
  • Collaborating with internal teams to ensure seamless delivery of services and products
  • Utilizing strong communication skills to effectively engage with clients and internal stakeholders
Requirements
  • MBO/HBO degree or equivalent in a relevant field, such as business administration or communications
  • Proven experience in a customer care or order management role, preferably in an international and fast-paced environment
  • Strong attention to detail with the ability to multitask and prioritize tasks effectively
  • Proficient in using Microsoft Office, with experience with SAP being a plus
What We Offer
  • A competitive salary ranging from 3376.26 to 4150.71 euro per month, based on the CAO voor de zuivelindustrie
  • An attractive benefits package, including a market-based pension and holiday allowance
  • The opportunity to work in a dynamic and collaborative environment, with a focus on personal development and education
  • A hybrid working arrangement, allowing you to work from home and in the office
About Us

FrieslandCampina is a leading company in the dairy industry, committed to providing high-quality products and services to our customers. We offer a supportive and inclusive work environment, where employees are encouraged to grow and develop their skills.

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