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2 maanden geleden
We are seeking a highly skilled Business Operations Analyst to join our team at syncreon America Inc. As a key member of our operations team, you will play a critical role in ensuring the smooth flow of information and communication between departments, both internally and externally.
Your primary responsibility will be to analyze and improve business processes, identifying areas for optimization and implementing corrective and preventive actions. You will work closely with our operations team to develop and implement process improvements, ensuring that our business runs efficiently and effectively.
Key Responsibilities- Internal and External Communication: Provide regular updates and reports to stakeholders on business performance, including scorecards, customer analysis, and quality metrics.
- Process Improvement: Analyze and improve business processes, identifying areas for optimization and implementing corrective and preventive actions.
- System Reconciliation: Ensure accurate and timely reconciliation of systems, including customer and vendor data.
- Reporting and Analytics: Develop and maintain reports and analytics to support business decision-making, including SLA's, KPI's, and quality metrics.
- Root Cause Analysis: Conduct thorough investigations to identify root causes of issues and implement corrective actions.
- Documentation and Training: Maintain accurate and up-to-date documentation of business processes and procedures, and provide training and support to team members as needed.
- Minimum of 1-2 years' experience in logistics or manufacturing, preferably in customer service control.
- Secondary vocational (or higher) education (MBO or MBO+).
- Excellent communication and relationship-building skills in English (spoken, reading, writing).
- Ability to work under pressure and prioritize tasks effectively.
- Proficient in MS Office applications, particularly Excel and warehouse management systems.
- Strong attention to detail and analytical skills.
syncreon America Inc is a leading provider of logistics and supply chain solutions, dedicated to making trade flow better. We are committed to innovation, quality, and customer satisfaction, and we are seeking talented individuals to join our team.
