Hospitality Ambassador

1 maand geleden

Amsterdam, Nederland W Amsterdam Voltijd
Job Description:

Job Title: Welcome Ambassador

Location: W Amsterdam

About the Role: We are seeking a highly motivated and enthusiastic Welcome Ambassador to join our team at W Amsterdam. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is memorable and enjoyable.

Main Responsibilities:

  1. Welcoming and assisting guests throughout their stay, ensuring that you are following service standards and procedures from the beginning to the end of each interaction.
  2. Providing a warm and personalized welcome to our guests, showcasing our Whatever/Whenever service and connecting with them to create memorable experiences.
  3. Ensuring that our public areas are clean and well-maintained, and that our guests' needs are met promptly and efficiently.
  4. Working in a fast-paced environment, under pressure, and with loud music, while maintaining a positive and professional attitude.
  5. Collaborating with other departments to ensure seamless service delivery and a high level of guest satisfaction.
  6. Being knowledgeable about our hotel facilities and services, as well as the local area, and being able to make recommendations to our guests.
  7. Handling valet parking, delivering guest mail, and making bookings for guests in restaurants, flights, and other activities.
  8. Providing transportation for guests, such as train, taxi, or bus, and assisting with luggage and rooming.
  9. Communicating effectively with colleagues and other departments to ensure that our guests receive exceptional service.

Requirements:

  1. Minimum of one year's experience in a similar role, preferably in the luxury segment.
  2. Fluency in English, with proficiency in Dutch and any other language an advantage.
  3. Valid driver's license B.
  4. Work permit for the Netherlands required.

About Us: W Amsterdam is a vibrant and dynamic hotel located in the heart of the city, offering a unique blend of heritage and contemporary style. We are committed to providing exceptional service to our guests and creating memorable experiences for them. If you are passionate about hospitality and have a desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity.

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