Allround Hospitality Team Member
1 week geleden
Finding Meaning in a Varied Role
We are looking for a hospitality professional who thrives in dynamic environments. As an Allround Hospitality Employee, you will be trained in various aspects of hotel operations, including front office and breakfast services. Your responsibilities will range from guest registration and breakfast preparation to maintaining a clean and welcoming atmosphere.
Key Responsibilities
- Front Office
- Check guests in and out, ensuring a smooth and efficient process
- Provide guests with information on hotel facilities, services, and local attractions
- Handle reservations, payments, and invoicing
- Address guest complaints and requests professionally
- Manage keys and maintain accurate registration records
- Breakfast Department
- Prepare and serve a breakfast buffet with a variety of options
- Maintain the appearance of the hotel, ensuring a clean and welcoming environment
- Restock food and beverages as needed
- Clean the breakfast area after each service
- Ensure a warm and friendly service to all guests
- Control Rooms and Maintenance
- Inspect rooms for cleanliness and report any issues
- Address maintenance problems and ensure prompt follow-up
- Prepare rooms for new guests, including placing welcome gifts
Requirements
- Hospitality experience or relevant education
- Strong customer service skills and a passion for the hospitality industry
- Excellent communication skills in English; knowledge of other languages is a plus
- Ability to work in various departments, including weekends and holidays
- Strong team player with a keen eye for detail and cleanliness
- Ability to problem-solve and make decisions efficiently
Why Work with Us?
- We offer a 15% weekend supplement and a 70% travel allowance for employees living over 10 kilometers from the hotel
- Overtime can be paid out or saved for extra time off
- Training opportunities through the Leonardo Development Lab
- Personal development and growth opportunities within the company
- Access to mental health resources through Open Up 24/7
- Discounts on products and services through FiscFree
- Exclusive access to our global discount program
- Overnight stay with dinner and breakfast at the hotel during the "Know Where You Work" experience
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