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Senior Technical Solutions Specialist
1 maand geleden
Overview: Brunel Nederland B.V. is a leading provider of technical and operational support services. We are seeking an experienced Senior Technical Solutions Specialist to join our team.
Job Summary: As a Senior Technical Solutions Specialist, you will be responsible for providing high-level technical support and service delivery expertise to our clients. Your primary goal will be to ensure seamless communication between our organization and its clients, while driving improvements across various stages of product development and customer engagement.
Key Responsibilities:
- Cross-Functional Collaboration: You will serve as the key contact between our organization and clients, ensuring all customer needs are addressed proactively and that Service Level Agreements (SLAs) are consistently met throughout the system's lifecycle.
- Technical Assistance: Provide phone and email support for system-related issues, including troubleshooting, handling complex spare part matters, installation support, reviewing technical documentation, and managing all customer inquiries through the ticketing system.
- Product Development: Participate in new product development projects to gain in-depth knowledge of the systems, ensuring service requirements are incorporated into new designs and supporting Product Lifecycle Management (PLM) over the long term.
- Process Improvement: Define and implement both operational and organizational processes that enable high-quality product lifecycle services while driving continuous improvement initiatives.
- Customer Requests for Changes: Lead and assist with redesigns to address bug fixes, quality improvements, safety and reliability enhancements, cost optimizations, and the introduction of new features or upgrades to our systems.
- End-of-Life Management: Collaborate with development and engineering teams to design and specify replacement parts, addressing obsolescence and ensuring system longevity.
- Production Support: Work closely with production teams to resolve quality and supplier-related issues, ensuring uninterrupted manufacturing processes.
- Sales Support: Collaborate with the sales team to help address customer-focused Service Level Agreements and assist in their promotion.
Requirements:
- 5+ years of experience in technical support and service delivery
- Strong technical skills, particularly in system troubleshooting and repair
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Bachelor's degree in a relevant field, such as engineering or computer science
Salary: €70,000 - €90,000 per annum, depending on experience
Benefits:
- Competitive salary and bonus structure
- Ongoing training and professional development opportunities
- Friendly and supportive work environment
- Opportunities for career growth and advancement
