Project Scheduler

We are seeking a highly skilled Project Scheduler to join our team at Kardex. As a key member of our operations department, you will be responsible for the implementation of project management plans through the provision of project scheduling, monitoring, reporting and forecasting.

Your primary goal will be to ensure that all projects are completed on time, within budget, and to the highest quality standards. To achieve this, you will be working closely with our technical staff, project managers, and logistics teams to plan and coordinate all activities related to maintenance, support, and other services.

• Maintenance Planning: Plan preventive maintenance according to contracts, ensuring that all necessary tasks are completed on schedule.
• First-Line Support: Provide 1st line support to customers, addressing their queries and resolving issues in a timely manner.
• Regional Planning: Plan all activities related to maintenance for your regional area, taking into account the needs and priorities of our customers.
• SLA Management: Ensure that all activities are planned in accordance with Service Level Agreements (SLAs), maintaining high levels of customer satisfaction.
• Technician Management: Plan activities for technical staff, ensuring that they have the necessary skills and resources to complete their tasks efficiently.
• Issue Resolution: Recontact engineers if planned work time is exceeded, ensuring that issues are resolved promptly and efficiently.
• Previous Planning Review: Check previous planning and reprogram services visits that were not completed as scheduled.
• Prioritization: Communicate with project managers, administration, logistics, and field management to set and verify planning priorities.
• Repeat Visits: Manage repeat visits, including offering solutions, ordering parts, and coordinating delivery dates.
• Phone Support: Answer internal phone calls from technical staff, providing explanations and guidance when needed.
• IT Tool Maintenance: Maintain and update IT tools, such as B1/SAP Workforce Planner, to ensure seamless integration with our operations.
• Customer Feedback: Provide feedback on work in progress to customers and local teams, ensuring that expectations are met.
• Incident Invoicing: Invoice incidents that are not included in contracts, ensuring accurate billing and revenue recognition.
• Customer Registration: Serve as a single point of contact for customers, registering their requests for maintenance, support, or other services.

To succeed in this role, you will need:

• A high school diploma or equivalent in a relevant field, such as technology or engineering.
• Experience in back-office customer service, preferably in a similar industry.
• Excellent knowledge of computer skills, including MS Office and planning tools like ERP.
• Familiarity with geographical planning management and the ability to learn specific local service software applications, such as CRM/B1.
• Professional verbal communication skills, with the ability to project a professional company image through phone interaction.

The estimated salary for this role is $60,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.