Retail Store Operations Manager

3 uur geleden


Amsterdam, Noord-Holland, Nederland H&M Group Voltijd
Transforming the Future of Fashion

At COS, we are more than just a clothing brand - we are on a mission to revolutionize the fashion industry.

We are seeking a highly skilled and motivated Floor Manager to join our team. As a key member of our store operations, you will be responsible for providing exceptional customer service, leading a team of sales assistants, and driving sales performance.

Company Overview

COS is part of the H&M Group, one of the world's largest fashion companies. With over 170,000 employees across 74 markets, we offer a unique opportunity to work in a dynamic and global environment.

Job Description

  • Offer customers a high level of service through styling advice, product knowledge, and store experience.
  • Analyse selling information and work with the store manager to maximise sales performance.
  • Lead a team of sales assistants to achieve excellent standards of service.
  • Support recruitment and ensure induction and training to new starters.
  • Assist the store manager in identifying future talents and developing plans to support their progression.
  • Oversee store operations and provide a seamless customer experience.

Required Skills and Qualifications

  • Minimum 1 year management experience within a retail environment.
  • Excellent communication skills and ability to lead, train, and develop a team.
  • Customer-focused approach.
  • Self-motivated and positive attitude.
  • Adaptable and open to learning about and selling our products.
  • Excellent planning and organisational skills.
  • Good analytical and problem-solving abilities.
  • Commercial acumen and interest in fashion, retail.

Benefits

  • Salary: €45,000 - €55,000 per year (dependent on location and experience).
  • 20% employee discount at all H&M Group brands.
  • Up to €980 per year clothing allowance (pro rata temporis of the contract).
  • 5% discount on insurance.
  • Access to online learning platform.
  • Free and anonymous access to ICAS counseling platform.
  • Corporate benefits: discount at various brands outside H&M Group.
  • Meal allowance of €10 per day (if shift allows it).
  • Volunteering opportunities.
  • Long Service Incentive Program.

About Us

COS is a fashion brand that puts lasting style, quality, and sustainability first. Our design ethos has always been rooted in contemporary culture, and we're committed to creating a community that's inclusive of everyone.

As a Floor Manager at COS, you will play a crucial role in helping us achieve our mission and drive business success. If you're passionate about fashion, retail, and leadership, we want to hear from you.


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